Yes, it is possible as long as your order has not been shipped yet.

Just send us an email to info@zozoville.com with your order number (Order-ID) and the title of your additional desired product. As soon as you have transferred the money for the additional item, we will ship everything together.

It may take 3-14  business days for your order to be ready for shipment. After you have placed your order, you will receive an order confirmation with all relevant shipping information. As soon as your order has been picked up at our store, you will receive a second email from DHL/UPS with a link to your shipment tracking. There you can see when your order is expected to arrive. Please also note the delivery times indicated for the individual products on our website.

Please fill out the following and enclose it with your order so that we can assign your return.

Cancellation form
(please fill out this form and enclose it).
- To: Zozoville Gallery Simon-Dach-Str. 31,10245 Berlin, Germany,
- Order number ____________________________________
- Name ____________________________________
- Address ____________________________________

- Reason for return (this will let us know if a replacement, exchange or refund of the item is desired)
____________________________________
 

- If returning a new product: which one?  _____________________________

- Signature ____________________
- Date ____________________

We ship our monsters worldwide. If you have any problems ordering, please email us at info@zozoville.com and let us know!

You are welcome to check the shipment status of your order in your DHL/UPS email. If DHL/UPS is unable to help you or the link does not work, please contact us and we will try to help you as best as possible.

See question Return order

Depending on the travel-time/destination of our little monsters, delivery charges will apply. You can find the exact shipping costs in a specific chart on our website.

Yes and no. Some prints are no longer produced because they have been phased out of the collection. However, we sometimes havefrom time to time. If you you are interested, you are welcome to visit us at the Zozoville Gallery, Simon-Dach-Str. 31, 10245 Berlin, and see in person which old motifs you can find (or write us an email).

Sometimes the little monsters distract us too much. But sometimes it may also be due to the product itself, as it still has to be made/produced. From time to time the shipping companies in your or our region need a little longer for pickup or delivery.

Therefore, we ask for your understanding, if it should not go as fast as with other larger online stores. We make every effort to meet every wish and request in a timely manner.

Of course, that is no problem at all as long as you notify us before the order is sent out. Please let us know via email with your order number and will assign it as “to be picked up.” When you pick up the item you will get the shipping costs refunded in cash. If you cannot make it personally and are wanting to send a friend or family member instead, please inform us in advance by email.

The pickup is at the Zozoville Gallery at Simon-Dach-Str. 31, Berlin.

If your order has been returned to us, it could mean one of several things. Either you did not pick it up at the post office in time or you made a mistake when entering your shipping address. If this is the case, you will unfortunately have to pay the shipping costs again. If we find that we have made a mistake, we will send your order again at our expense.

In rare cases, the package or its content may get damaged in shipping. If this is the case with you; please send us an email immediately with photos of the damage(s) and a short description. We will work on your request as soon as possible and of course take the damaged item back and replace it.

That can happen from time to time. Maybe you are calling outside our opening hours?
Maybe the person who is currently in the Zozoville Gallery is not able to answer the phone because there are customers in the store. 
Please try again later.

If there are any problems with your online order, please contact us directly at info@zozoville.com as the person in the store cannot help you with your online order.